RISK WARNING — Trading and investment products can involve significant risk. Consider whether they are appropriate for you before proceeding.
Whether you need help accessing your account, understanding a platform feature, or locating company information, our support team is available to help you find the right information.
For account-specific matters, please contact us using the email address associated with your client account where possible.
Choose the appropriate channel below. We do not request passwords, private keys or security credentials by email.
Help with account access, profile information, verification, deposits, withdrawals and general client-account questions.
support@vaultelitetrades.com →Questions about accessing the web platform, account dashboard, market information or available trading tools.
Contact Platform Support →For company information, documentation, partnership enquiries or other matters that do not relate to a specific account.
info@vaultelitetrades.com →For formal correspondence and company-related enquiries, our registered office details are provided below.
If you are contacting us regarding an existing client account, email support directly so your enquiry can be routed to the appropriate team.
Vault Elite Trades support will never ask you to provide your password, authentication codes, private keys or other sensitive security credentials by email. If you receive a suspicious message claiming to represent us, do not disclose your credentials.
When contacting support, briefly explain the issue and include any relevant reference information. Never include your password, authentication codes or other sensitive security credentials.
Use the email address associated with your client account where possible. This helps us identify and route your enquiry correctly.
Email Account Support →If you believe your account may have been compromised, contact support promptly and avoid sharing passwords or authentication codes.
Report a Security Concern →For general business, documentation or company-related enquiries, contact our general enquiries address.
Email General Enquiries →Find quick answers to common account, security and support questions.
You can contact our support team using support@vaultelitetrades.com. For account specific matters, we recommend using the email address associated with your client account where possible.
Briefly explain the issue you are experiencing and include relevant account or transaction reference information where appropriate. Never include your password, authentication codes, private keys or other security credentials.
No. Support should never require you to send your password, authentication codes, private keys or other sensitive security credentials by email.
Contact support promptly and explain that you believe there may be a security issue with your account. Do not disclose your password, authentication codes or other sensitive credentials in your message.
Company information and registered-office details are provided on this support page. For formal correspondence, use the registered office information shown above.
Clients are encouraged to raise concerns through the designated support or complaints process. Complaints are handled in accordance with the applicable procedure for the relevant Vault Elite Trades entity.
Access your client dashboard or contact support directly. We recommend using your registered email address for account enquiries.